Unresponsive Load-balancer
Incident Report for SmartyStreets
Resolved
Around 03:50 UTC on 01 November 2018 one of our load-balancers became unresponsive. This may have resulted in request time-outs for some customers. The load-balancer was discovered and sacked.

As a reminder, we encourage customers to follow our best practices for best performance. ("Use DNS to Resolve IP Addresses" - https://smartystreets.com/docs/cloud/requirements#dns)

All is now well again in the server closet at SmartyStreets. Happy November!!
Posted 12 months ago. Nov 01, 2018 - 16:37 UTC
This incident affected: US ZIP Code API (us-west), US Autocomplete API (us-west), US Extract API (us-west), International Street API (us-west), and US Street Address API (us-west).