All Systems Operational
US Street Address API Operational
us-east Operational
us-central Operational
us-west Operational
International Street API ? Operational
us-east Operational
us-central Operational
us-west Operational
US ZIP Code API Operational
us-east Operational
us-central Operational
us-west Operational
US Autocomplete API Operational
US Autocomplete Pro API Operational
US Extract API Operational
us-east Operational
us-central Operational
us-west Operational
Account Management Portal ? Operational
Public Website Operational
Forward Proxy API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
US Street Address API: Single Lookup Processing Latency (included in SLA)
Fetching
US ZIP Code API: Application Processing Latency (included in SLA)
Fetching
US Street Address API: Uptime
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US ZIP Code API: Uptime
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US Autocomplete API: Uptime
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US Autocomplete Pro API: Uptime
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US Extract API: Uptimes
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International Street Address API: Uptime
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Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - This incident has been resolved.
May 30, 20:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 18:22 UTC
Identified - The TLS certificate we are using is based upon a cross-signed root certificate issued by Comodo. One of the trust pathways expired at around 7:00AM Eastern Time today. The expired trust pathway has been mitigated in modern and updated software systems including web browsers and operating systems. A handful of clients using older (often unmaintained or unsupported) operating systems and versions including RedHat Linux 4.x or old versions of libcurl and OpenSSL) have been experiencing connectivity issues because updates to root certificates were not available on these older systems.

As a mitigating effort, we identified a third possible trust pathway that many of these older clients might be able to utilize with our cross-signed certificate and we added the appropriate intermediate certificates in the chain in order to allow that alternate pathway to be utilized so long as the additional certificate authority (AAA Certificate Services, expiration 2028) is trusted by the system.

For clients that continue to experience ongoing TLS connectivity issues, the only other possible alternative at this point is to manually add the newer version of the AddTrust Certificate Authority to your system "trust store" location: https://support.comodo.com/index.php?/Knowledgebase/Article/View/854/75/root-addtrustexternalcaroot

For additional information on the certificate chain, please utilize the SSL Labs report found here:
https://www.ssllabs.com/ssltest/analyze.html?d=api.smartystreets.com&hideResults=on
May 30, 18:19 UTC
Update - A preliminary analysis appears to show that this is affecting systems which are using an older "root certificate". We are researching the best way to help users mitigate the issue.

There appear to be other reports about this on other services as well:
https://security.stackexchange.com/questions/232445/https-connection-to-specific-sites-fail-with-curl-on-macos/232448#comment475027_232446
May 30, 16:40 UTC
Investigating - We are investigating reports of users receiving TLS certificate validity errors.
May 30, 16:35 UTC
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.