Update - Things have stabilized and we are continuing to monitor the situation. We will provide more detailed analysis and breakdown in a future update.
Nov 14, 17:38 UTC
Update - Over the past few hours we have been seeing intermittent connectivity issues. We believe we have countermeasures in place and we are monitoring the situation to ensure that everything remains stable and available.
Nov 14, 04:48 UTC
Update - We are aware of some intermittent timeouts across some of our services. We are monitoring these as well.
Nov 14, 02:32 UTC
Monitoring - We have identified and mitigated a flood of incoming traffic to our load balancer layer. At the present time all systems are behaving normally and we will have a better report soon.
Nov 14, 00:54 UTC
Investigating - We are currently working with a large amount of junk traffic hitting our servers. We will post an update soon.
Nov 13, 23:47 UTC
US Street API ? Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
International Street API ? Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US ZIP Code API Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US Autocomplete API Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US Extract API (Beta) Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
Account Management Portal   ? Operational
Public Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
US Street API: Uptime
Fetching
US Street API: Single Lookup Processing Latency (included in SLA) ?
Fetching
US Street API: Network Latency From Around the World (excluded from SLA) ?
Fetching
US ZIP Code API: Uptime
Fetching
US ZIP Code API: Application Processing Latency (included in SLA) ?
Fetching
Public Website: Uptime
Fetching
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - Around 03:50 UTC on 01 November 2018 one of our load-balancers became unresponsive. This may have resulted in request time-outs for some customers. The load-balancer was discovered and sacked.

As a reminder, we encourage customers to follow our best practices for best performance. ("Use DNS to Resolve IP Addresses" - https://smartystreets.com/docs/cloud/requirements#dns)

All is now well again in the server closet at SmartyStreets. Happy November!!
Nov 1, 16:37 UTC