All Systems Operational
US Street API ? Operational
Ashburn, VA, USA #1 (US Street API)   Operational
Ashburn, VA, USA #2 (US Street API)   Operational
Chicago, IL, USA #1 (US Street API)   Operational
Chicago, IL, USA #2 (US Street API)   Operational
Phoenix, AZ, USA #2 (US Street API)   Operational
Phoenix, AZ, USA #1 (US Street API)   Operational
New York, NY, USA #4 (US Street API)   Operational
New York, NY, USA #5 (US Street API)   Operational
New York, NY, USA #6 (US Street API)   Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
International Street API ? Operational
Dallas, TX, USA #1 (International)   Operational
Dallas, TX, USA #2 (International)   Operational
Fremont, CA, USA #1 (International)   Operational
Fremont, CA, USA #2 (International)   Operational
Newark, NJ, USA #1 (International)   Operational
Newark, NJ, USA #2 (International)   Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US ZIP Code API Operational
Dallas, TX, USA #1 (US ZIP Code API)   Operational
Dallas, TX, USA #2 (US ZIP Code API)   Operational
Fremont, CA, USA #1 (US ZIP Code API)   Operational
Fremont, CA, USA #2 (US ZIP Code API)   Operational
Newark, NJ, USA #1 (US ZIP Code API)   Operational
Newark, NJ, USA #2 (US ZIP Code API)   Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US Autocomplete API Operational
Dallas, TX, USA #1 (US Autocomplete API)   Operational
Dallas, TX, USA #2 (US Autocomplete API)   Operational
Fremont, CA, USA #1 (US Autocomplete API)   Operational
Fremont, CA, USA #2 (US Autocomplete API)   Operational
Newark, NJ, USA #1 (US Autocomplete API)   Operational
Newark, NJ, USA #2 (US Autocomplete API)   Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
US Extract API (Beta) Operational
Dallas, TX, USA #1 (US Extract API)   Operational
Dallas, TX, USA #2 (US Extract API)   Operational
Fremont, CA, USA #1 (US Extract API)   Operational
Fremont, CA, USA #2 (US Extract API)   Operational
Newark, NJ, USA #1 (US Extract API)   Operational
Newark, NJ, USA #2 (US Extract API)   Operational
New York Metro   Operational
Dallas   Operational
Silicon Valley   Operational
Account Management Portal   ? Operational
Public Website   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US Street API: Uptime
Fetching
US Street API: Single Lookup Processing Latency (included in SLA) ?
Fetching
US Street API: Network Latency From Around the World (excluded from SLA) ?
Fetching
US ZIP Code API: Uptime
Fetching
US ZIP Code API: Application Processing Latency (included in SLA) ?
Fetching
Public Website: Uptime
Fetching
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
On the afternoon of September 19, 2017 we became aware of a botched deployment that caused data loss effecting several dozen accounts that had all been created in the previous week. Our priorities immediately shifted to fully understanding the root cause, beginning repairs, and ensuring this won't happen again. We believe we have addressed each concern at this point.

The data loss was confined to logins (username/password) and API keys (auth-id/auth-token and website keys) for users who signed up in the last week. The data was not leaked to any 3rd party--it was simply not persisted to durable storage. We have partially repaired the damage by creating a new login using the same email address provided at sign-up. An email was also sent to those email addresses with the following instructions for fully restoring access to accounts and API keys:

1. Navigate to the login page (https://smartystreets.com/login), click "Reset Password", and follow the instructions to restore the login. After completing the password reset procedure you will be able to enter the account again.

2. Once logged in you may need to generate new API keys to replace those that were lost. You will then need to update any applications or websites that made use of the old keys such that they now use your newly generated keys. Navigate to the keys page on your account to create regenerate API keys: https://smartystreets.com/account#keys

To reiterate, this issue only affected accounts and API keys that were created in the last week. If your account has existed longer than that or you have not generated any new API keys then your account was unaffected and no action is required.
Sep 20, 19:39 UTC
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.